Privacy Policy for Shakti Shield
At Shakti Shield, we are committed to protecting the privacy and security of our clients' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including home pest inspections, eco-friendly pest control solutions, emergency responses, and post-service monitoring.
Information We Collect
We collect various types of information to provide and improve our pest control and environmental safety services.
- Personal Identification Information: This includes your name, address (for service delivery), email address, and phone number. We collect this information when you request a service, schedule an inspection, or contact us for inquiries.
- Service-Related Information: Details about your property, pest issues, service history, and preferences are collected to tailor our solutions and provide effective pest management. This may include property dimensions, pest types observed, and previous treatment records.
- Payment Information: When you make payments for our services, we collect necessary billing details. This information is processed securely by third-party payment processors, and we do not store sensitive payment card details on our servers.
- Technical Data: When you visit our online platform, we may automatically collect certain information about your device, including your IP address, browser type, operating system, and website usage patterns. This helps us improve our website's functionality and user experience.
How We Use Your Information
The information we collect is used for various purposes, primarily to provide our services and ensure client satisfaction.
- Service Delivery: To schedule and perform home pest inspections, implement eco-friendly pest control solutions, respond to emergency requests, and conduct post-service monitoring and support.
- Communication: To communicate with you regarding your service appointments, provide updates, respond to your inquiries, and send important service-related notices.
- Billing and Payments: To process payments for our services and manage your account.
- Service Improvement: To analyze service effectiveness, understand client needs, and develop new and improved pest control solutions.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Information Sharing and Disclosure
Shakti Shield does not sell, trade, or rent your personal identification information to others. We may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, scheduling software providers). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our online platform of any change in ownership or uses of your personal information.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, secure servers, and access controls. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data we hold.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact information provided below.
Changes to This Privacy Policy
Shakti Shield reserves the right to update this Privacy Policy at any time. When we do, we will revise the "last updated" date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
Contacting Us
If you have any questions about this Privacy Policy, the practices of our services, or your dealings with our online platform, please contact us at:
Shakti Shield
47 Saket Enclave
Saket Road, Floor 3, Unit 12B
Bengaluru, Karnataka, 560045
India